Terms of Service
The Purple Pig Bakery LLC (“we”, “our”) is a cottage food bakery operating out of a private residential kitchen in Orlando, FL. These terms and conditions are set forth to bring awareness to the standard operating procedures. By using our website or ordering our products you agree to these policies.
Liability and Allergies
All products are made in a cottage food operation not subject to Florida’s standard commercial food safety regulations. Please be advised my recipes may contain wheat, eggs, milk, dairy, soy, peanuts, or tree-nuts. Ingredients are listed under the detail of each product as found under the Shop Products/Full Menu section. Some ingredients used such as Jello mix will include other ingredients that company uses in their product. If concerned with other company products, please research ingredients they use. While The Purple Pig Bakery takes precautions to limit cross-contamination, all my confections are baked and packaged in a facility that does use wheat, eggs, milk, dairy, soy, peanuts and tree-nuts. You are solely responsible for knowing about any food allergies you may have verifying the product details before handling, using or consuming the product. If you have any concerns, please contact The Purple Pig Bakery, LLC to discuss.
Weekly/Holiday/Gluten-Free Drops Ordering
We have weekly drop orders that have limited quantities. You may place your orders at any time between 9am Sunday and 9pm Tuesday. The ordering window closes promptly at 9pm Tuesday to allow for ample time to prepare orders. Should any changes need to be made to your order, you have until 9pm on Tuesday to contact us regarding desired changes. These same terms are followed for Holiday and Gluten-Free drops.
Weekly/Holiday/Gluten-Free Drops Pick-up
Weekly drop order pick-up will occur between 9am and 6pm every Saturday. When placing your order, you will be prompted to choose a 30- minute time slot in which you will pick up your order. Address for pick-up will be provided in your order confirmation email. These same terms are followed for Holiday and Gluten-Free drops.
Weekly/Holiday/Gluten-Free Drop Delay, Late, No-Show
Should you be running late to pick-up your order, please send a text to the number provided on our website or order confirmation email with your ETA. If orders are not picked up, a refund will not be issued. This applies to Weekly, Holiday, and Gluten-Free drops.
Weekly/Holiday/Gluten-Free Drop Cancellation
Should you wish to cancel your Weekly, Holiday, or Gluten-Free drop order, you have until 9pm Tuesday to cancel for a full refund. Should we need to cancel your order due to unforeseen circumstances or emergencies, you will be notified and issued a full refund.
Special Orders
We are happy to work with you on your special order. Special orders do require a two-week advance notice. A 50% deposit is required up front with the remainder due 1 day before pick-up or delivery. Delivery options within a 25-mile radius (example locations included under FAQs) are available for an added fee.
Payments
The following payments will be accepted via the Square POS system: Visa, Mastercard, AMEX, Discover, debit cards. Full payment is required when placing a Weekly, Holiday, or Gluten-Free Week drop order. A 50% deposit is required on Special Orders with the remainder due 1 day before pick-up / delivery.
Product Quality
Our products are made fresh by hand each week and may have slight variations in color or design. Our baked goods are best consumed fresh. We provide storage instructions for each product in their details found under the under the Shop Products tab (Full Menu section).